Furora Store online store regulations

specifying, among other things, the rules for concluding sales contracts through the Store, containing the most important information about the Seller, the Store and the rights of the Consumer

The provisions regarding the Privileged Entrepreneur apply to contracts concluded from 1 January 2021.

CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order fulfillment
§ 7 Right of withdrawal
§ 8 Exceptions to the right of withdrawal
§ 9 Complaints
§ 10 Personal data
§ 11 Disclaimers
Appendix No. 1: Sample withdrawal form

§ 1 DEFINITIONS

Working days – days from Monday to Friday, excluding public holidays.

Consumer – consumer within the meaning of the provisions of the Civil Code.

Account – a free function of the Store (a service provided electronically) regulated by separate regulations, thanks to which the Buyer can set up his/her own individual account in the Store.

Buyer – any entity purchasing in the Store.

Preferred buyer – Consumer or Privileged Entrepreneur.

Privileged entrepreneur – a natural person concluding a contract with the Seller that is directly related to his/her business activity, but is not of a professional nature (the definition applies to contracts concluded from 1 January 2021).

Statute – these regulations.

Store – Furora Store online store run by the Seller at www.furora.store.

Seller – ALICJA ZUZANNA KIDO, entrepreneur conducting business activity under the name Alicja Kido, entered into the Central Register and Information on Business Activity kept by the minister responsible for the economy and maintaining the Central Register and Information on Business Activity, NIP 9512510298, REGON no. 387488467, ul. Eugeniusza Romera 10/71, 02-784 Warsaw.

§ 2 CONTACT WITH THE SELLER

1. Postal address: ul. Eugeniusza Romera 10/71, 02-784 Warsaw
2. Email address: furora.store@gmail.com
3. Phone: +48 512377909

§ 3 TECHNICAL REQUIREMENTS

1. For the proper functioning of the Store, you need:
   • a device with Internet access
   • a web browser that supports JavaScript and cookies.
2. To place an order in the Store, in addition to the requirements specified in paragraph 1, an active e-mail account is required.

§ 4 SHOPPING IN THE STORE

1. The prices of goods visible in the Store are the total prices for the goods.
2. The Seller points out that the total price of the order consists of the price of the goods indicated in the Store and, if applicable, the costs of delivery of the goods.
3. The goods selected for purchase should be added to the basket in the Store.
4. Then the Buyer selects from the options available in the Store: the method of delivery of the goods and the method of payment for the order, and provides the data necessary to complete the placed order.
5. The order is placed when its content is confirmed and the Regulations are accepted by the Buyer.
6. Placing an order is tantamount to concluding a sales contract between the Buyer and the Seller.
7. The Seller will provide the Privileged Buyer with confirmation of the conclusion of the sales contract on a durable medium at the latest upon delivery of the goods.
8. The Buyer may register in the Store, i.e. create an Account, or make purchases without registration by providing his/her data with each possible order.

§ 5 PAYMENTS

1. The placed order can be paid for, depending on the Buyer's choice:
   1. by ordinary transfer to the Seller's bank account;
   2. by payment card:
      • Show
      • Visa Electron
      • MasterCard
      • MasterCard Electronic
      • Teacher
   3. via the payment platform:
      • Transfers 24
      • Stripe
   4. cash on delivery, i.e. by card upon delivery of the goods to the Buyer;
2. If the Buyer chooses to pay in advance, the order must be paid for within 2 Business Days of placing the order.
3. The Seller informs that in the case of some payment methods, due to their specific nature, payment for the order using this method is only possible immediately after placing the order.
4. By making a purchase in the Store, the Buyer accepts the Seller's use of electronic invoices. The Buyer has the right to withdraw this acceptance.

§ 6 ORDER COMPLETION

1. The Seller is obliged to deliver goods free from defects.
2. The order completion date is indicated in the Store.
3. If the Buyer has chosen to pay for the order in advance, the Seller will start processing the order after it has been paid.
4. In a situation where, as part of one order, the Buyer purchased goods with different delivery dates, the order will be completed on the date appropriate for the goods with the longest delivery date.
5. Countries in which delivery is made:
   • Poland
   • European Union
   • Great Britain
   • United States of America
   • Switzerland
6. Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer:
   1. Via a courier company
   2. To InPost parcel lockers

§ 7 RIGHT TO WITHDRAW FROM THE CONTRACT

1. The privileged buyer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
2. The deadline for withdrawal from the contract expires after 14 days from the date of:
   1. on which the privileged buyer came into possession of the goods or on which a third party other than the carrier and indicated by the privileged buyer came into possession of the goods;
   2. on which the privileged buyer took possession of the last item or on which a third party, other than the carrier and indicated by the privileged buyer, took possession of the last item in the case of an agreement obliging the transfer of ownership of several items that are delivered separately.
3. In order for the privileged Buyer to exercise the right to withdraw from the contract, he or she must inform the Seller, using the data provided in § 2 of the Regulations, of his or her decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post or information sent by e-mail).
4. The privileged buyer may use the model withdrawal form provided at the end of the Regulations, but this is not obligatory.
5. In order to meet the withdrawal period, it is sufficient for the privileged Buyer to send information regarding the exercise of his right to withdraw from the contract before the expiry of the withdrawal period.
   
   EFFECTS OF WITHDRAWAL FROM THE CONTRACT
6. In the event of withdrawal from the concluded contract, the Seller shall return to the Privileged Buyer all payments received from him, including the costs of delivery of the goods (with the exception of additional costs resulting from the Privileged Buyer's choice of a method of delivery other than the cheapest standard delivery method offered by the Seller), immediately and in any case no later than 14 days from the day on which the Seller was informed of the Privileged Buyer's decision to exercise the right of withdrawal from the contract.
7. The Seller will refund the payment using the same payment methods that were used by the Privileged Buyer in the original transaction, unless the Privileged Buyer agrees to a different solution; in any case, the Privileged Buyer will not incur any fees in connection with this refund.
8. The Seller may withhold reimbursement until receipt of the goods or until proof of their return is provided, whichever occurs first.
9. The Seller requests that the goods be returned to the following address: ul. Eugeniusza Romera 10/71, 02-784 Warsaw immediately, and in any event no later than 14 days from the date on which the Privileged Buyer informed the Seller of their withdrawal from the sales contract. The deadline is met if the Privileged Buyer sends the goods back before the expiry of the 14-day period.
10. The privileged buyer bears the direct costs of returning the goods.
11. The privileged buyer is only liable for any reduction in the value of the goods resulting from their use in a manner other than that necessary to establish the nature, characteristics and functioning of the goods.
12. If the goods, due to their nature, cannot be returned by standard post, the Preferred Buyer will also be responsible for the direct costs of returning the goods. The Preferred Buyer will be informed of the estimated amount of these costs by the Seller in the product description in the Store or when placing the order.
13. If there is a need to refund funds for a transaction made by a privileged Buyer with a payment card, the Seller will make a refund to the bank account assigned to that payment card.

§ 8 EXCEPTIONS FROM THE RIGHT TO WITHDRAW FROM THE CONTRACT

1. The right to withdraw from a distance contract, referred to in § 7 of the Regulations, does not apply in relation to a contract:
   1. in which the subject of the provision is a non-prefabricated item, manufactured according to the specifications of the privileged Buyer or intended to meet his individual needs;
   2. in which the subject of the service is an item that deteriorates quickly or has a short shelf-life;
   3. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery;
   4. in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items;
   5. where the subject of the provision are audio or visual recordings or computer programs supplied in a sealed package, if the package has been opened after delivery;
   6. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
   7. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period.

§ 9 COMPLAINTS

1. In the event of a defect in the goods, the Buyer has the right to make a complaint about the defective goods on the basis of the warranty or guarantee regulated in the Civil Code, provided that a guarantee has been granted.
2. When using the warranty, the Buyer may, under the terms and within the time limits specified in the Civil Code:
   1. submit a declaration of price reduction,
   2. in the case of a significant defect - submit a declaration of withdrawal from the contract,
   3. demand the replacement of the item with a defect-free one,
   4. demand removal of the defect.
3. The Seller requests that complaints under the warranty be submitted to the postal or e-mail address indicated in § 2 of the Regulations.
4. If it turns out that in order to consider the complaint it is necessary to deliver the defective goods to the Seller, the Buyer is obliged to deliver these goods, in the case of a privileged Buyer - at the Seller's expense, to the address: ul. Eugeniusza Romera 10/71, 02-784 Warsaw.
5. If the product is covered by an additional warranty, information about it and its terms is available in the product description in the Store.
6. Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.
7. The complaint will be considered by the Seller within 14 days.
   
   OUT-OF-COURT METHODS OF SETTLING COMPLAINTS AND SEEKING CLAIMS
8. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:
   1. Mediation is conducted by the relevant Provincial Trade Inspectorate, to which you should apply for mediation. As a rule, the proceedings are free of charge. A list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
   2. assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the proceedings are free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
   3. free assistance from the municipal or district consumer ombudsman;
   4. online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 10 PERSONAL DATA

1. The Seller is the controller of personal data provided by the Buyer when using the Store. Detailed information regarding the processing of personal data by the Seller – including other purposes and basis for data processing, as well as data recipients – can be found in the Privacy Policy available in the Store – due to the principle of transparency, contained in the General Data Protection Regulation of the European Parliament and of the Council (EU) – "GDPR".
2. The purpose of processing the Buyer's data provided by the Buyer in connection with purchases made in the Store by the Seller is to fulfill orders. The basis for processing personal data in this case is:
   • the contract or actions taken at the request of the Buyer, aimed at its conclusion (Article 6, paragraph 1, letter b of the GDPR),
   • the legal obligation of the Seller related to accounting (Article 6, paragraph 1, letter c) and
   • the legitimate interest of the Seller consisting in the processing of data for the purpose of establishing, pursuing or defending possible claims (Article 6, paragraph 1, letter f of the GDPR).
3. Providing data by the Buyer is voluntary, but necessary to conclude a contract. Failure to provide data will prevent the conclusion of a contract with the Store.
4. The Buyer’s data provided in connection with purchases in the Store will be processed until:
   1. the contract concluded between the Buyer and the Seller will cease to be valid;
   2. the Seller will no longer have a legal obligation to process the Buyer's data;
   3. the possibility of pursuing claims by the Buyer or the Seller related to the contract concluded by the Store will cease;
   4. the Buyer's objection to the processing of his personal data will be accepted - if the basis for data processing was the Seller's legitimate interest
   – depending on what applies in a given case and what comes latest.
5. The buyer has the right to demand:
   1. access to your personal data,
   2. rectifying them,
   3. deletion,
   4. processing restrictions,
   5. transferring data to another administrator
      and also the law:
   6. to object at any time to the processing of data for reasons related to the specific situation of the Buyer – to the processing of personal data concerning him/her, based on Article 6(1)(f) of the GDPR (i.e. on the legitimate interests pursued by the controller).
6. In order to exercise his rights, the Buyer should contact the Seller using the details from § 2 of the Regulations.
7. If the Buyer considers that his or her data is being processed unlawfully, the Buyer may file a complaint with the President of the Personal Data Protection Office.

§ 11 RESERVATIONS

1. The Buyer is prohibited from providing illegal content.
2. Each order placed in the Store constitutes a separate sales agreement and requires separate acceptance of the Terms and Conditions. The agreement is concluded for the time and purpose of fulfilling the order.
3. Agreements concluded on the basis of the Regulations are concluded in Polish.
4. In the event of a potential dispute with a Buyer who is not a privileged Buyer, the competent court will be the court having jurisdiction over the registered office of the Seller.

Appendix No. 1 to the Regulations